Return Policies

Warranty Information

One year limited warranty on all products. Some products have even longer warranties of 2-8 years!

Generally, all our items will have 12 Month expiration or greater - many items, such as eye wash, cold packs and burn items are good for many years. Some items, such as bandages, may have no expiration at all. The possible exceptions to the 12 Month guarantee are sale or clearance items or if specifically noted in the listings.
*** 2023 update / Due to supply chain issues and unavailability of certain important first aid component items, some kits may ship with less than 12 Month expiration due to the need to build kits with available stock. This will only affect a few items within the kits, but we will always date the entire kit based upon the shortest dated item within. If expiration dates of entire kit are critical during this time of scarcity, please call in Toll Free to check expiration of available stock before ordering. ***

Returns - No Real Hassle Here

If, for any reason, you are not 100% satisfied with your product selection, please return it within 30 days. We will refund the purchase price, exchange it, or give you store credit, whichever you prefer. Original and return shipping fees are non-refundable. Please allow 7-15 business days to receive your refund after product has been returned to one of our locations. A return received after 30 days will be denied and subject to restocking fees and other charges by FirstAidProduct.com. Returned products must be in original packaging, unopened, unused, undamaged and in saleable condition. Food, Water, Medications, Medical Devices, Custom Products, Special Order items, DVDs/CDs/Videos & Oxygen cannot be returned or exchanged. Please note that to ensure prompt processing of returned items, only pre-authorized returns can be accepted. If you wish to return an item due to manufacturer warranty issues, or transit damages, please shoot us an email or give us a call toll free.

Modifications and Cancellations

Due to the speed we fulfill your requests, we are unable to cancel or modify orders after they have entered our fulfillment process. If your order is backordered or not shipping for three or more business days, please contact Customer Care via email or give us a call toll free and we will do everything we can to accommodate your request. If you no longer need an item in your order please return it under our No Hassle Returns Policy.

Other Information

We GUARANTEE Lowest Price.
Read It & Weep Competitors! (Not that we really have any competitors - to be called a "Competitor" they would have to be able to "compete")

Product & Pricing are subject to change and/or substitution without notice. Images provided online are considered representative of the items, but packaging or exact product shipped may vary.

We reserve the right to refuse business for any reason.

All offers are only for orders pre-paid with Paypal, MasterCard, Visa, Discover, or Check. Credit cards & Paypal are charged at the time of order processing.

When you approve your final order and click to proceed with payment, your account will be charged immediately for the amount you approve.

Special offers cannot be combined, and cannot be applied after the order is placed.

Coupon Codes, Promotional Codes, etc - Regular Customers know we often send out promo codes via email or in deliveries of our fine products. Enter these online at checkout or call in to order Toll Free and let your Friendly & Informative Customer Service Representative know you have one. If you don't have one, you can always try an online search for "First-Aid-Product.com Promo Code"

*Unforeseen circumstances may include governmental or manufacturer recalls, natural disaster, weather, or other events/circumstances beyond our control.

Still need Help?
Email your question by clicking HERE,
or PLEASE call us TOLL FREE (We love talking to our customers!) 6-6 M-F Pacific time / 9-9 M-F Eastern time at (800) 933-8495